Smoovee

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FAQ

Discover answers to your most-asked questions about Smoovee,
thoughtfully prepared to make your experience smooth and worry-free.

01 General

Do I need to make an appointment?

At Smoovee, no appointment is required. Simply walk in at your convenience, purchase your preferred treatment ticket, and wait for your turn.

All services are provided on a first-come, first-served basis. We appreciate your kind patience and understanding during
peak hours.

For your safety, treatments are not recommended during pregnancy or breastfeeding. Kindly resume your sessions after this period and once two menstrual cycles are completed.

You can find all our locations and operating hours under the Outlets tab.

For any additional enquiries, kindly contact us at hello@smooveeskin.com or reach out via DM at @smooveeskin.

02 Payment

What are the payment methods at Smoovee Skin? 

Smoovee Skin is fully cashless. Our self-payment POS accepts NETS, NETS FlashPay, NETS QR, Dash, GrabPay, PayNow, ShopeePay, UnionPay and WeChat Pay.

Smoovee Skin is committed to keeping costs low while maintaining the quality of our services and products. Our affordable pricing allows us to serve everyone. We prioritise convenience and want our customers to feel at ease, which is why we don’t offer or push package deals. All treatments are strictly pay-per-session, keeping things simple, transparent, and completely commitment free.

We understand how uncomfortable hard-sell tactics can be. At Smoovee Skin, our pricing is fully transparent with no hidden costs. All payments are made at our self-service payment kiosk before each session, what you see on the kiosk is exactly what you pay.

Please refer to our Pricing Page for the cost of different treatment areas. At Smoovee Skin, all services are pay-per-session.

03 Hair Removal

Is the treatment painful?

Our hair removal uses gentle IPL-based technology with a controlled level of heat that targets the hair root without harming the surrounding skin.

Most customers describe the sensation as a mild warmth or quick snap, which is very tolerable even for Brazilian and underarm areas. If you have sensitive skin, our therapists can adjust the intensity to ensure comfort.

Yes, please shave the treatment area 24 hours before your visit.

Shaving ensures the light energy reaches the hair follicles directly, making the session more effective and more comfortable. Avoid waxing, plucking, or epilating at least 2–3 weeks before the treatment, as these remove the hair root needed for results.

Most customers notice:

  • Smoother skin after 1–2 sessions
  • Visible reduction in hair growth after 4–6 sessions
  • Longer-lasting results with consistent visits every 4–6 weeks


Results depend on hair thickness, growth cycle, hormones, and how regularly you return for treatment.

We recommend spacing your hair removal sessions every 4–6 weeks.


This timing aligns with your natural hair growth cycle, ensuring the treatment targets the hair root at its active growth stage.
Coming too early or too late may reduce the effectiveness, so maintaining a regular schedule supports faster and more consistent results.

Yes. Our Korean E-Light Diode Technology is made to be gentle yet effective, even for skin that is easily irritated. Before every session, our therapist conducts a skin assessment and adjusts the energy level accordingly.


If you have eczema, active irritation , or open wounds on the area, we may advise postponing until the skin recovers.

For the next 24 hours, please avoid:

  • Hot showers or saunas
  • Sun exposure or swimming
  • Gym workouts or heavy sweating
  • Applying deodorant or harsh products on the area


These activities may irritate your skin while it is still sensitive. Keep the area clean and moisturised for the best comfort.

Yes, teenagers are welcome and our treatment is safe for young, sensitive skin.

For customers below 18 years old, a parent or guardian must give consent before the session.

Our therapists will also assess the skin condition before proceeding to ensure the treatment is suitable and comfortable for teens experiencing hormonal hair growth.

It depends on the severity.

  • If the area has active eczema flare-ups, broken skin, or open wounds, we recommend postponing until the skin has calmed down.
  • If you have mild dryness or healed eczema patches, treatment may still be possible with adjusted settings.
  • For areas with active acne, we avoid direct treatment on inflamed bumps to prevent irritation.


Your therapist will check the area before every session to ensure safety and comfort.

No, it will not. Our technology works by targeting the hair root to slow down and reduce future growth.
Over time, hair typically grows back:

  • Finer
  • Lighter
  • More sparse
  • At a slower rate


This is the opposite of shaving or waxing, which may sometimes make hair appear thicker due to blunt ends. With regular sessions, you’ll experience long-term reduction and softer regrowth.

04 Whitening

What results can I expect?

Our brightening treatment targets dullness, uneven tone, and dark spots.
You can expect:

  • A fresher glow after one session
  • Brighter, more even skin tone with consistent visits
  • Gradual improvement of mild pigmentation and sun spots


Individual results vary based on lifestyle and sun exposure.

Most customers see noticeable improvement after 3–5 sessions, done regularly.
If you have deeper pigmentation, more consistent sessions may be needed.

Yes. The treatment uses non-irritating energy levels and hydrating formulas that are safe for sensitive skin types.
If your skin is prone to redness, our therapists will adjust the intensity to ensure comfort.

It helps reduce mild pigmentation, such as:

  • Sun spots
  • Uneven tone
  • Post-acne marks


However, deeper or long-standing pigmentation may require a longer treatment plan.

Avoid direct sun exposure for 24 hours, and apply sunscreen daily.
Proper UV protection helps maintain brightening results and prevents new pigmentation.

05 Skin Renewal Care

What does this treatment do?

Our skin renewal treatment boosts hydration, improves texture, revives dull skin, and gives you a healthy-looking glow.
It’s ideal for those with rough texture, enlarged pores, dryness, or tired skin.

No. This is a gentle, non-invasive treatment with no peeling or recovery time needed.
You can return to work or school immediately after.

Yes. The treatment helps:

  • Smoothen rough texture
  • Minimise the appearance of pores
  • Improve radiance and clarity


Many customers notice a difference after the first session.

Yes. It is formulated to be safe, hydrating, and suitable even for sensitive or dry skin.
Your therapist will adjust the treatment to your skin’s condition on that day.

You’ll enjoy fresh-looking skin for 1–2 weeks, depending on lifestyle, stress levels, and your skincare routine.
Regular sessions maintain results more effectively.

06 Eye Rejuvenation

Can it help with dark circles?

Yes. The treatment helps brighten the under-eye area by improving microcirculation, hydration, and skin density, which makes dark circles appear lighter over time.

The cooling and firming effects help:

  • De-puff tired eyes
  • Refresh the under-eye area
  • Improve mild eye bag appearance


Consistent sessions provide longer-lasting results.

Absolutely. The treatment uses low-intensity, targeted energy and gentle movements specifically designed for the eye contour area. It is suitable even for customers with sensitive eyes.

No downtime at all. You can continue wearing contact lenses, return to work, or go out immediately after the session.

For maintenance, most customers return every 1–2 weeks.
If you have severe dark circles or puffiness, weekly sessions provide more consistent improvements.

07 Acne Zero

Will it help active acne?

Yes. Our acne treatment is designed to:

  • Calm red, inflamed pimples
  • Reduce excess oil production
  • Purify and tighten pores
  • Support faster healing of new breakouts


It is suitable for mild to moderate acne. For severe or cystic acne, we recommend seeking medical treatment from a doctor or dermatologist for proper care.

No. Acne Zero is designed to be a no-pain, gentle treatment, even for inflamed or sensitive skin.
Most customers only feel:

  • A light, soothing warmth
  • Very mild tingling
  • No sharp or uncomfortable sensation


If your skin is extra sensitive, our therapists will adjust the settings to keep the session completely comfortable.

Most customers notice:

  • Less redness after 1–2 sessions
  • Reduced oiliness and fewer new breakouts after 2–4 sessions
  • Clearer, smoother skin with consistent visits


Everyone’s skin is different, but regular maintenance provides the most stable results.

Yes. Our treatment is gentle and suitable for teenage skin experiencing hormonal acne.
For teens under 18, a parent or guardian’s consent is required before treatment.

No. The treatment is non-invasive and does not cause skin peeling.
You may experience mild redness due to stimulation, but this usually settles within 15–30 minutes.

We recommend avoiding makeup for at least 24 hours.
Allow your skin to breathe and absorb the treatment benefits fully before applying any cosmetic products.

We do not recommend acne treatments during pregnancy due to increased skin sensitivity and hormonal changes.

Pregnant customers may experience unpredictable reactions, so we advise waiting until after delivery or consulting a doctor before proceeding with any acne-based treatments.

If you are currently taking isotretinoin (e.g., Roaccutane) or other strong acne medication, we recommend waiting at least 6 months after completing your medication before undergoing Acne Zero.

These medications make the skin extremely sensitive, and treatments may cause irritation.

Please inform our therapist if you are on any oral or topical acne medication so we can advise safely.

Acne Zero can help reduce the appearance of:

  • Red or brown post-acne marks
  • Surface-level uneven tone
  • Mild texture irregularities


However, deeper indented scars (such as ice-pick, boxcar, or rolling scars) usually require longer-term or medical treatments.

Our treatment can improve overall clarity and smoothness, but for severe scarring, a dermatologist’s assessment is recommended.

For the next 24 hours, please avoid:

  • Makeup
  • Sun exposure or outdoor sports
  • Hot showers, saunas, or sweating
  • Scrubs, acids, or harsh skincare


Be gentle with your skin and keep it hydrated.

Use sunscreen daily to maintain results and prevent new marks.

We do not recommend extracting pimples before your treatment.
Freshly extracted skin can be:

  • More sensitive
  • Red or irritated
  • Prone to discomfort during treatment


If extraction is needed, please let us know during your visit. We will treat the area around active inflammation safely.